Frequently Asked Questions

1. What is Wikgrow Store?
Wikgrow Store is a digital marketplace offering premium WordPress themes, plugins, PHP scripts, and software solutions for developers, agencies, and businesses — carefully selected for quality and reliability.

2. How do I receive my product after purchase?
Products are delivered via instant download. As soon as your payment is confirmed, your files become available in your account dashboard.

3. What payment methods do you accept?
We accept PayPal, Stripe, and other major payment options at checkout, all processed through secure, encrypted payment gateways.

4. Do products receive updates?
Update availability varies by product and is listed on each product page. Where updates are provided, they'll appear in your account dashboard.

5. What is your refund policy?
Because our products are delivered digitally and instantly, all sales are final once a file has been downloaded. If you experience a technical issue with your purchase, contact our support team and we'll work with you to resolve it.

6. What license do I need?
Each product page specifies the license type and its usage terms (e.g., single-site vs. multi-site use). Review the license details before purchase, or contact us if you're unsure which license fits your project.

7. Is support available after purchase?
Yes. Our support team is available to help with product-related questions, installation guidance, and technical issues after your purchase.

8. Are products compatible with the latest software versions?
Compatibility information is listed on each individual product page. We recommend checking this before purchase to confirm it fits your setup.

9. Can I request custom development or modifications?
Yes — for custom requirements beyond a listed product, contact us with your project details and we'll provide guidance or a quote.

10. Is my payment information secure?
Yes. All transactions are processed through SSL-encrypted, industry-standard payment gateways. We do not store your full card details on our servers.

11. How can I view my orders and downloads?
Log into your account and go to My Account > Orders to access your purchase and download history.

12. Can I sell my own products on Wikgrow Store?
Yes. Developers and digital creators can apply to become sellers. Contact us for details on the onboarding process.